HITS

Artificial intelligence (AI), machine learning (ML), the cloud, voice/conversational computing, 5G, extended reality (XR) and HyperIntelligence will be playing increasingly significant roles in analytics and mobility in the near future, which will help organizations more easily transform their businesses to be more automated and intelligent, according to MicroStrategy and Ventana Research.

Organizations need a solid and flexible foundation to support the next wave of enterprise intelligence, Vijay Anand, VP of product marketing at MicroStrategy, pointed out June 26 during a webinar called “2020 Vision: The Next Decade for Enterprise Analytics and Mobility.”

One of the ways that MicroStrategy has enabled its customers to “become more intelligent is to allow them to embed analytics via what we call HyperIntelligence into the application stack everybody uses,” he said.

Anand had discussed the significant role that modern analytics is playing within the enterprise space at the recent MicroStrategy Symposium in New York, where he said embracing analytics is crucial for many organizations and there are now four requirements for achieving “100% analytics adoption.” Those requirements include the ability for an organization to have “answers that find you” and, for that, you need “HyperIntelligence,” he said, telling attendees MicroStrategy is now offering that new, advanced class of “zero-click” analytics.

“Digital technology, by 2021, is going to be at the center … of everyone’s business processes,” Mark Smith, Ventana Research CEO and chief research officer, said June 26 during the MicroStrategy webinar. “But for most organizations, this is just the beginning because, over the next decade, we have to transform our business to become not just more intelligent, but also automated,” he said.

Information should come to us going forward – we shouldn’t have to go out and find it, Smith said, echoing what Anand said at the MicroStrategy Symposium.

But, by 2021, only about 50% of organizations will have embraced digital technology to transform their business to be more intelligent and automated, Smith said.

Meanwhile, only about 25% of organizations today are using the cloud to manage most of their data, according to David Menninger, Ventana SVP and research director. But, “over time, 86% of organizations expect that they will have the majority of their data managed in the cloud,” he said during the webinar.

A growing number of people are using the cloud for analytics, Menninger said, noting the percentage of organizations doing that now is just under 50%, but 99% of organizations expect to be doing that eventually. By 2021, 66% of analytics processes will no longer simply discover what happened and why, but will instead prescribe “what should be done,” he predicted.

The use of analytics has exploded across businesses as the cost of computational power has declined significantly, Menninger said. By 2021, more than 50% of all analytics will be generated from prebuilt applications instead of via the use of business intelligence tools, he predicted.

Organizations should embed analytics everywhere their individuals work to deliver a seamless work experience and improve effectiveness, he suggested.

“We’re still early in the AI and machine learning evolution,” he went on to say. Components of AI and ML include prescriptive analyses, personalization and natural language, and “all of those things are important to making your organization effective in using analytics,” he said.

Ventana expects that, by 2022, only a third of organizations are expected to have transformed analytics with conversational and narrative technologies to provide personalized and prescriptive insights to individuals, he said.

Personalizing insights for users is important, he said, advising organizations to look for analytics that truly have AI-enabled intelligence, can generate relevant information and yield actionable insights.

By 2022, more than 50% of organizations will re-examine the use of mobile devices and conclude the technology being used doesn’t adequately address the needs of their workers, Smith then told viewers. That will lead them to examine a new generation of mobile applications, he predicted.

Mobile devices are part of almost everything we do in life now, he noted, predicting that, in 2020, there will be 6.95 billion mobile users globally.

The global 5G network will enable new potential, in part because the next generation of mobile technology enables real-time analysis, the Internet of Things (IoT), augmented reality (AR) and XR wherever you are, Smith said.

It’s important to embrace conversational computing, he told viewers. After all, simultaneously, the use of text and voice has become the standard for consumers and technological advancements in natural language processing is fueling new methods, he said. The use of natural language search is just one of many methods to access analytics, while conversational experiences are now essential to engage analytics, he said.

Smith predicted that, by 2022, 1/3 of organizations will embrace the use of AR and virtual reality (VR) for business and customer experiences.

Moving on to discuss the combination of AR and VR, he said: “We’re now blending” those two technologies with our mobile devices by using the camera and the digital technology, so “we can actually overlay information immediately on anything we point our mobile phone at.” As a result, we don’t need expensive devices and goggles anymore to experience this kind of technology because it can now be done on our smartphones, he noted.