HITS

VirtusaPolaris will implement Arago’s problem-solving artificial intelligence platform HIRO™ into its Kore Managed IT Solutions Platform®. By automating IT operations, HIRO will enable VirtusaPolaris to drive down costs, decrease resolution times and increase efficiency in order to provide greater value to clients. VirtusaPolaris delivers its Kore Managed IT Solutions® through a technology platform supported by optimized processes and solution frameworks that allow companies to proactively and cost-effectively manage IT infrastructure. The Kore platform includes cloud infrastructure management, unified communication platforms, collaboration and content management, data management, backup and disaster recovery as well as mobile device management.

“Our partnership with Arago marks a milestone in further improving our customer experience,” said Suvrendu Halder, Vice President, Infrastructure Management Services Practice, VirtusaPolaris. “We are continually innovating and working with cutting-edge technology to deliver the maximum value for our clients. By automating routine tasks, we are able to free up resources to focus on innovation and strategy.”

By combining HIRO’s cognitive automation capabilities with the Kore Managed IT Services® playbooks and solution framework, VirtusaPolaris can drive efficiency and effort compression by up to 75%. Utilizing these technologies, VirtusaPolaris will be able to preemptively identify and solve problems much faster and before they become visible to the business.

In partnership with Arago, VirtusaPolaris has applied their IT Infrastructure expertise in developing a revolutionary framework to securely integrate Arago into a client’s IT stack. In addition, using their 20 years of IT Infrastructure Management experience, VirtusaPolaris has developed automation playbooks which enable clients to start realizing the cost savings benefits in less than eight weeks.

Using Arago’s problem-solving artificial intelligence platform HIRO, VirtusaPolaris will be able to automatically resolve IT issues with greater speed and agility for clients that are part of the Kore Managed IT Solutions®. HIRO will initially be used to handle infrastructure automation. By combining collaborative, human-taught learning with contextual machine learning, HIRO solves these cases twelve times faster than estimated industry averages.

“We are excited to partner with VirtusaPolaris, the agreement marks another important step in our international expansion,” said Alfred Ermer, COO of Arago. “We are thrilled to equip VirtusaPolaris with our state-of-the-art artificial intelligence. HIRO goes beyond pre-fabricated solutions by combining human-taught knowledge with machine learning. Through this approach, HIRO continuously optimizes its solutions and adapts to new technologies in any environment.”